FAQs

Yes, we do! Give your clients, board members or employees a unique gift they can enjoy slice by slice.  Caroline's Cakes gladly offers discounts for corporate gift giving.  To learn more about pricing and delivery options call us toll free at 888-801-CAKE (2253) or email [email protected].  One of our qualified service experts will be happy to accommodate your needs.

Yes, we do! Call us toll free at 888-801-CAKE (2253) for detailed pricing and shipping information.

Yes! We are not able to decorate but we can make tiered cakes up to 3 tiers (9 inches, 6 inches, and 4 inches) that can either be picked up or shipped unassembled/ unstacked. Please call us at 888-801-2253 for more information.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

The staff at Caroline's Cakes takes tremendous pride when shipping our products to you. Every order is handled with extreme care so that it arrives in perfect condition. Each cake is hand-wrapped in purple cellophane and then gently placed in one of our signature tins. We ship all of our cakes frozen to ensure that they arrive flawlessly on your doorstep. Once received, please put your cake into the freezer immediately to keep it at its peak flavor and quality. 

**Due to the perishable nature of our cakes, they are shipped nationwide within three (3) bsuiness days via UPS.**

General

All items are shipped via UPS.
Shipping charges are based on total shipping weight and destination zip code.
Shipments are only made within the 50 United States and the District of Columbia.
Refunds cannot be given for shipments once it leaves our facility for the following reasons:

• An incorrect or incomplete shipping address.
• Delays caused during Major Holidays.
• Weather related delivery issues.
• Problems beyond our control.
• Cakes which have become unusable due to failure to follow instructions marked on the packaging by the recipient.

We cannot ship to P.O. Boxes, APO or FPO addresses. Shipping addresses with a PO Box will cause a delay until we can obtain a correct shipping address.

All packages shipped UPS are designated with a “shippers release” so that a signature is not required for delivery. However, it is up to the discretion of the UPS delivery person whether to leave the package or not. Thus, we highly recommend that someone be available to accept the shipment, particularly if the shipping location is an apartment complex or office building.

We cannot be held responsible for packages left at an address when someone is out-of-town. Please make sure the recipient will be home before submitting an order.

All perishable orders are shipped Monday - Tuesday to arrive within three days or Monday - Wednesday to arrive within two days.

Thursday shipping is available only within the 1-Day shipping zone or via overnight delivery.

Overnight shipments are available Monday - Thursday for an additional charge. We cannot ship overnight to Alaska or Hawaii.

We cannot guarantee arrival times on the day of arrival! UPS has up until 10pm to deliver packages. Most residential packages are delivered by 7:00 pm, and business packages by 5:00 pm. Businesses in homes are considered residential. If you require A.M. Delivery, please call us to place your order. Higher service charges will apply.

All of our cakes are shipped with dry ice to maintain freshness.

We cannot send out shipments on the following days: Memorial Day, Labor Day, 4th of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day as UPS is either closed or not picking up packages. Packages will not be delivered on Thanksgiving Day, Christmas Day, New Years Eve (ground only), and New Years Day.

Saturday Deliveries

Saturday delivery is available in specific areas for an additional charge. Due to UPS guidelines, Caroline's Cakes cannot guarantee that all areas are available for Saturday deliveries. You must call 888-801-CAKE (2253) for Saturday delivery.

Weekends

We do not typically ship out packages that will be in transit over the weekend due to the fact that UPS does not move packages after noon on Saturday or on Sunday. Caroline's Cakes may, at its discretion, ship packages to move over the weekend. This typically occurs during major holidays or when adverse weather conditions at our facility may hamper operations. Caroline's Cakes does not ship any packages that move over the weekend between April 15th and Oct 15th.

Sundays and Mondays

Sunday and Monday arrival is not possible as UPS is closed on Sundays.

If for any reason you would like to change, postpone or cancel your order we will be happy to accommodate you.  We require a minimum of 48 hours advance notice to make any changes to the order and give you a full refund. We are not able to make any changes the date of shipment or after. 

When scheduling, simply select the ship date and the appropriate standard shipping time will automatically be displayed. We ship Monday-Thursday for standard 1-day transit areas and Monday-Wednesday for standard 2-day transit areas. We recommend scheduling your order to arrive at least 1-2 days prior to your event. Our cakes can be frozen for up to 6 months so you can schedule your cake to arrive to you anytime, pop it in your freezer, and check it off your list!

Cakes are shipped frozen, on dry ice in a recyclable cooler via UPS. It is not abnormal for most, if not all, of the dry ice to dissipate during transit which will leave some condensation on the outside of the cake tin.

Depending on your delivery address, transit times are 1-2 days nationwide, with an overnight shipping option available for an upcharge, in many areas. We ship Monday-Thursday for standard 1-day transit areas and Monday-Wednesday for standard 2-day transit areas. We recommend scheduling your shipment for delivery at least 1 day prior to your event, and storing it in the freezer, in case there are unforeseen delays. We are unable to ship packages over the weekend.

Yes! All of our cakes are shipped frozen, on dry ice in a fully recyclable cooler. It is not abnormal for most, if not all, of the dry ice to dissipate during transit which will leave some condensation on the outside of the cake tin.

Once the order has shipped, changing the address may not be possible, or the order may require a reship or reroute which could incur an additional fee. If we cannot change the address, an additional order may need to be placed. Contact our customer service team as soon as possible by calling 888-801-CAKE or e-mailing [email protected] to make any possible adjustments.

We do our best to review all orders and note any errors prior to shipping, but will have to hold a shipment until we receive a response. Always provide proper physical UPS shipping addresses (no P.O. Boxes or APO addresses) along with your best contact information.

All of our packages are sent with no signature required for delivery. We do recommend checking your tracking information regularly and placing your cake into the freezer as soon as possible after it is received.

Expect to have little to no dry ice upon receipt. Dry ice is actually a gas (CO2) and dissipates to stay cold over time. We include approximately 5 pounds of dry ice with each of our cakes and other perishable items. It is perfectly normal to have very little to no traces of dry ice, especially when shipping to warmer regions. If you cannot find the bag that contained the dry ice or if the tin feels warm to touch after opening your package, please call us at 888-801-CAKE (2253) or e-mail us at [email protected] to determine a proper solution.

A gift message is enclosed if provided by your sender. If your sender chose not to include a gift message or provide a name on the note, you may certainly call us at 888-801-CAKE (2253) or e-mail us at [email protected] to determine who sent you your sweet treat!

Yes! Most locations have a specific area for UPS deliveries. Once the order is delivered,the mailroom or front office is responsible for contacting the recipient to notify them of their delivery. We recommend notifying your recipient that an order is on the way so they will be prepared.

Check each location’s website, or contact their mailroom to determine the proper UPS address prior to shipping, and ensure you’re including all necessary details such as a mailbox number, suite number, etc. Some facilities have limited hours during the week and we recommend either shipping orders to arrive before Friday, or notifying the recipient of the delivery ETA.

For other non-residential addresses such as businesses or hotels please provide the company name, suite number or room number. Also, please include the recipient's name or who the package should go to, along with any other required information such as a department name and telephone number.

Feel free to call us at 888-801-CAKE (2253) or e-mail us at [email protected] with any questions, or if you would like us to determine the best way to ship to a specific location.

Customer service is of the utmost importance to Caroline's Cakes and our delivery service, UPS. Please call our bakery at 888-801-CAKE (2253) or e-mail us at [email protected] to report any damages or issues.

All cakes are shipped frozen, and packed with dry ice and storing/serving instructions. We recommend storing cakes in the freezer immediately after arrival. All of our signature cakes take about 3 to 4 hours from the freezer, to thaw at room temperature. Cakes can also be placed in the refrigerator to thaw overnight. We recommend storing your cake, or any leftovers, in the freezer, well wrapped in plastic wrap. This will prevent the cake from drying out or from absorbing any odors from other foods. For our Coconut Cake varieties, we only recommend storing in the refrigerator for up to 3 days (due to the perishability of the fresh coconut that we use in our delicate icing). You may freeze and refreeze all of our signature cakes for up to six months. We recommend wrapping your cake in plastic wrap, and storing it back in the tin.

Our cakes are made without adding nuts to any of our recipes. We work closely with our ingredient vendors to limit cross-contact, but some of the ingredients we use are processed on shared equipment or in facilities that also handle tree nuts and peanuts, and we cannot control how they're stored or produced before reaching us. Because of this, we can no longer guarantee our cakes are free from nut traces.

Our ice cream is made without added nuts by our partner creamery and arrives at our bakery in completely sealed pints for shipping. Please note that the Two Scoops facility also processes nuts in other products. They take precautions to separate production times and clean between runs, but because their facility is not dedicated nut-free, we cannot guarantee our ice cream is free from trace cross-contact with nuts.

Please note: Some of the ingredients we use may have been processed and/or stored in a facility that also processes and/or stores nuts.

We want you to have clear information to make the choice that's right for you. If you or your recipient has a nut allergy or sensitivity, please consider this carefully before ordering. Questions? We'd love to hear from you — call us at 888-801-2253 (CAKE) or email [email protected].

We've always been honest with you, so here's the full picture. We don't add nuts to any of our recipes—that hasn't changed. What's changed is our transparency about how our ingredients are made and sourced.

Please note: Some of the ingredients we use may have been processed and/or stored in a facility that also processes and/or stores nuts.

As our recipes and product line have grown, some of the ingredients we now use are processed in facilities or on shared equipment that also handle tree nuts and peanuts. Because of that possibility of cross-contact, we can no longer call our products nut-free or guarantee they're completely free of nut traces.

We didn't make this change lightly. We made it because you deserve accurate, complete information—not a promise we can't fully stand behind. We'd rather tell you everything and let you decide what's right for you and your family.

If you or your recipient has a nut allergy or sensitivity, please weigh this carefully before ordering. And if you have any questions at all, we're always here—call us at 888-801-2253 (CAKE) or email [email protected].

We offer a delicious line of gluten free cakes, crafted with the same care as our traditional cakes. While we bake our gluten free cakes at the beginning of the day and thoroughly wash the pans and utensils used during the baking process, our gluten free cakes are baked in the same kitchen as our wheat-based recipes. While we make every effort to eliminate cross-contamination, there is a risk of exposure.

We do not currently have any cakes that are dairy-free, vegan, or sugar-free.